Howwework

How we work

We understand that once we are charged with your legal needs we are representing you, therefore we have very strict policies in place:

1) A free consultation to understand your case via e-mail or telephone may be conducted. This would allow your case worker to study your requirements and advise you in the best solutions.

2) We do not compromise on your case. We will be as clear as possible as we know that UK Immigration, Nationality and EU Law are very complex.

3) We will use plain English and would avoid using legal jargons to make it simple and not to confuse you.

4) You should feel confident on the advisors advice but we always recommend that you go away and make sure you understand what has been discussed. We also encourage our clients to discuss with your partner, friends and family.

6) After each meeting, your case worker would give you a consultation report where practical. This would outline what has been discussed, your action plan and the next stage of our procedures.

7) If you are happy to move forward, we would need you to appoint us as your legal representative which would be done through you signing our customer care letter.

8 ) By signing the customer care we are not placing you in a contract and you have the right to cancel. The costs, the type of service, your cancellation period and our guarantee of service is shown at the letter. So there will be no hidden charges.

Your Questions

Why choose ICS Legal? We are a small team dedicated in providing honest, exceptional service to our clients. We believe that our service starts when we submit your application and we want our client to know we will keep them informed, answer there question and your case worker will be a phone call away.

How can I trust your service?
We are regulated by the Office of the Immigration Services Commissioner (OISC). OISC is the government regulated body and is a criminal offence if someone is providing Immigration advice without being regulated by the OISC. We are also members of Joint Council for the Welfare of Immigrants (JCWI). JCWI is an independent national voluntary organisation, campaigning for justice and combating racism in immigration and asylum law and policy.

Benifits of Using Us

What is the benefit of using our legal services when you want to come to the UK or extend or switch?

Our strength lies in Immigration, British Nationality and European Union Law, as we specialise in these fields. We are there to give you the legal support you require and help you make the right decision in terms of your immigration. By using us as your legal team, we can avoid delays on your case, save money and time, not mentioning remove the stress of having any doubts on your case.

Importantly, simple task of not using the prescribed forms can in-validate the application, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our team have to meet OISC strict guidelines, which includes each and every Immigration Advisor who must show competence on every part of Immigration Law.

There are many routes available to come to the UK, and once you are here you are able to extend or switch with limitations. Knowing what is right for you can be a difficult task and this is why we are here. Our initial consultations are free [via e-mail or telephone], so you can recieve sound advice on what would be the best route to apply.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use policy guidelines that are used by the Home Office case workers, which allows us to prepare your case with confidence. .

The most important fact is that the Immigration Law is at a constant change, which means that you have to make sure you are updated when it comes to extending or switching your immigration status.

Fundamentally, you would be surprised with our fees and the level of service. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard to meet your needs.

Our aftercare Service

What is your aftercare service?
Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting time can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.

Our commitment to service delivery is vital and we believe once the case has been submitted, this the core period of our service delivery.

Can I give you feedback on your service?
It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.